Conflict Resolution

Conflict happens when one person's concerns and desires differ from another person's.

Try these tools to build your conflict resolution skills:

1

BRAINSTORM THE PROS AND CONS

Conflict doesn't always have to lead to the end of a relationship, but handling conflict can be crucial to relationships.
Identify some ways that engaging the conflict can make your relationship stronger in the long-run.

2

LISTEN ACTIVELY

When you engage conflict with someone, listen empathetically and try to understand what they're experiencing.
Focus on your body language, ask questions, thank your friend, and summarize what they've said.

2

3

PREPARE, DECIDE, ENGAGE

When you start to navigate a conversation, first prepare yourself emotionally to respond calmly and empathetically. Decide how best to approach the other person in a respectful manner, and then engage in a collaborative conversation.